Accessibility Policy
Glacier Valley Transit service is accessible to persons with disabilities. Glacier Valley Transit buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request. You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses and vans and in our facilities. They must be kept under the control of the passenger. Public information is available in alternative accessible formats upon request. To request information in an alternative format, please contact us at 907-382-9908 (TTY: Relay Alaska 1-800-770-8255) or email us at info@glaciervalleytransit.com.
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 907-382-9908 (TTY: Relay Alaska 1-800-770-8255) or email us at info@glaciervalleytransit.com. Please submit requests at least the day before the trip. Glacier Valley Transit will not charge additional fees for passengers requiring reasonable modifications.
ADA Complaints
How do you file a complaint?
You can call us at 907-382-9908 (TTY: Relay Alaska 1-800-770-8255) or email us at info@glaciervalleytransit.com, download and use our Title VI/ADA complaint form or request a copy of the form by writing to Glacier Valley Transit, PO Box 686, Girdwood, AK 99587.
You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
- Your name, address, telephone number, and e-mail address. (See Question 1 of the complaint form.)
- How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, and 9 of the complaint form.)
- The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 10 of the complaint form.)
Please submit your complaint form to address listed below:
Operations Manager
Glacier Valley Transit
PO Box 686
Girdwood, AK 99587
Do you need complaint assistance?
If you are unable to complete a written complaint or if information is needed in another language, we can assist you. Please call us at 907-382-9908 or email us at info@glaciervalleytransit.com..
How will your complaint be handled?
Glacier Valley Transit investigates complaints received no more than 180 days after the alleged incident. We will process complaints that are complete. You will receive a letter acknowledging that we have received your complaint.
Glacier Valley Transit will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, we may contact you. Unless a longer period is specified, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, we may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, Glacier Valley Transit will send you a letter summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken. If you disagree with the determination, you may request reconsideration by submitting a request in writing to Glacier Valley Transit Operations Manager (or the appropriate title) within seven (7) days of the date of the summary letter, stating with specificity the basis for the reconsideration. The Operations Manager will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, (title) will issue a determination letter upon completion of the reconsideration review.
Do I have other options for filing a complaint?
We encourage that you file the complaint with us. However, you may file a complaint with the Alaska Department of Transportation and Public Facilities or the Federal Transit Administration.
Alaska Department of Transportation and Public Facilities
Alaska Community Transit
PO Box 112500
Juneau, AK 99811
(907) 465-4070
TTY: Relay Alaska 1-800-770-8255
dot.alaska.transit@alaska.gov
Federal Transit Administration
Office of Civil Rights
Attention: Title VI or ADA Coordinator
East Building
5th Floor-TCR
1200 New Jersey Avenue SE
Washington, DC 20590
